We want every shopping experience to be easy and worry-free. If the item you received does not meet your expectations, or if you need to exchange it for a different size or style, you can apply for a return or exchange within 30 days of receiving the item.

Returns: You can submit a return request within 30 days from the date of receipt.
Exchanges: You can submit an exchange request within 30 days from the date of receipt.
Applications submitted after the above time limit will not be accepted, so please confirm and submit your application as soon as possible after receiving the goods.

To ensure that the goods are resalable and to guarantee a smooth process, please note the following requirements:
The item must be in brand new condition, unworn, unwashed, unaltered, and undamaged;
Tags, buttons, belts, accessories, and original packaging must be intact;
There should be no obvious wear and tear, stains, or odors (such as perfume or laundry detergent smell).

The following situations are not eligible for return or exchange:
Items that have been worn, washed, or altered;
Items with obvious wear and tear, stains, or damage;
Customized items or limited edition styles;
Packages returned without prior application.

Submitting an Application
Please submit your return or exchange application via outfit@zalcf.com, providing the following information:

• Order number;
• Application type (return / exchange);
• Reason for return or exchange;
• Desired resolution (refund / size exchange / style exchange);
• Photos or videos of the issue;
• Recipient's detailed information.

Review and Confirmation
Customer service will review your application within 1-2 business days and reply with the confirmation result. Once approved, we will provide the return/exchange address and detailed instructions, including packaging requirements and shipping precautions.

Returning the Item
Please carefully package the item along with the order number and application information and send it back. We recommend using a courier service with tracking capabilities so you can track the package status in real time.

Processing and Completion
Refunds: After receiving and confirming that the item meets the return conditions, the refund will be processed within 10 business days and returned to your original payment account.
Exchanges: After receiving and confirming that the item meets the exchange conditions, the replacement item will be shipped within 3-5 business days to ensure your new item arrives as soon as possible.

For returns or exchanges due to product quality issues or shipping errors, we will cover the relevant shipping costs.
For returns due to personal reasons (such as incorrect size or personal preference), you will be responsible for the return shipping costs; exchange shipping costs will also be your responsibility, unless the return is due to a quality issue.

All refunds will be returned to the original payment account. The processing time may vary depending on the payment method, but generally takes within 10 business days. If the refund has not been received after this time, please contact your payment provider or our customer service team for assistance.

Please ensure you submit your return/exchange request and receive confirmation before shipping the item back; otherwise, your request may not be processed.
If the product is damaged or missing during transit, please take photos as evidence within 24 hours of receiving the package and contact customer service.
Minor color differences or size discrepancies of 1-3cm are not considered quality issues.
To ensure a smooth return/exchange process, please adequately protect the product during packaging to prevent further damage during transit.
We will do our best to assist you throughout the return/exchange process to ensure a smooth and efficient experience.

Returns and exchanges are not only a shopping guarantee but also a part of our communication with our customers. Please retain all relevant information and documentation throughout the process; this will help expedite processing and make every shopping experience more reassuring.